ITEM MUST BE RETURNED WITHIN: 5 DAYS
Our shipping time is 9-15 working days.
We try to create custom made items as per your designs and measurements and also try to get you the latest fashion .If the items are not as described as per your opinion, we will offer a refund or store credit. In most cases this will be minus restocking fee which is USD 39.00 per item or 20% whichever is greater since these are custom made items , although if it was a blatant mistake by us we'll pick up everything or replace the item. Bottom line, we want you happy.Please email us to get the return address asap. Please do not send to the address printed on the packaging as that is our shippers address and we recommend to use a tracked courier and we are not responsible for any lost and damage products which are sent to that address.For Customized items we do not return any item.. We can however fix or alter if there is any measurement issue for no extra costs.
We are always looking forward to give you the best of products at the best of prices and with the best of hopes that we continue our relations till time abides with your love for Indian Things! However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.
We regret that our policy forbids return of any Bollywood item or any other item which has been customized/modified as per measurement or instructions.
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values. Since most of the products have intricate handwork, there may be slight variation in the pictures displayed and the respective actual products. www.sulbha.com in its unconditional discretion, may deliver a similar/alike/alternate product for reasons or constraints beyond its control.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
Sulbha firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.
It is practically impossible for Sulbha to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
We wish to clarify and ascertain that every customer who orders any outfit from Sulbha is aware of this genuine problem.
The intimation should also be followed by a return of the purchased goods within 48 hours from the time of receipt of products.
You cannot return the goods on the grounds of color choice or handwork for any product, as once you order the product on the site you voluntarily confirm to its color and handwork details.
You are not entitled to return the products over the issue of price or shipment cost as you are already confirming to them when finalizing the order.
The cost of returning the products by express mail/courier (3-5 day delivery mail) has to be borne by the customer.
The products have to be returned in original packaging.
Used products are not eligible for a return.
Money will be returned back once we have received the products in intact position (without any wear and tear) and passed by our Quality Department.